Help Center

Orders

Where is my order? Open My Account → Orders and select the order. Every status change is recorded there, and you can message us about a specific order from the same page — the thread stays attached to it, so nobody has to ask which order you mean.

Can I change or cancel an order? An order can be cancelled from its own page while it is still being prepared. Once it has shipped, use the returns process instead.

Delivery

We deliver across Bangladesh. Delivery charges are calculated at checkout from your city and area, and shown before you confirm — the total you see is the total you pay.

Payment

You can pay cash on delivery, or online by card, bKash or Nagad through our payment gateway. Nothing is charged until you confirm the order.

Returns

See Returns & Refunds for the full process and what can be sent back.

Your account

Signing in — you can use a password, or continue with Google. You can also turn on two-factor authentication under My Account → Security, which asks for a code from your authenticator app as well as your password.

Signed in somewhere you do not recognise? The Security page lists every device with a live session and lets you end any of them.

Still stuck?

Message us from My Account → Support, or use the phone number and email address in the footer of any page.